The New World of Work: How Automation is Changing Everything
Automation removes repetitive work; digital transformation reimagines how work happens. Together, they create a workplace where technology handles the routine, and people focus on the human side of value creation. Automation Automation refers to the use of technology such as software, algorithms, artificial intelligence (AI), robotics, or digital tools-to perform tasks that were previously done by people. It doesn’t always replace jobs; instead, it removes repetitive, rule-based, time-consuming work. (McKinsey,2017: SHRM, 2022) In simple terms: Automation frees people from routine tasks so they can use focus on work that requires human judgement, creativity, empathy, and decision-making. Examples: · AI screening job applications. · Chatbots answering basic customer questions. · Automated attendance, payroll, and leave management. · ...